Omar Alassil

VP Customer Success & Solutions at Airties

Speaker

Omar Alassil is VP of Customer Success & Solutions at Airties, where he is responsible for driving end-to-end solution excellence, customer success, and value realisation across a global portfolio of telco operators.

With extensive experience in telecommunication technologies and service provider ecosystems, Omar works on ensuring measurable improvements in end-user experience and operational performance.

Over the course of his career, he has played a key role in guiding operators through major technology transitions, including cloud-based optimisation, AI-first and data-driven service models. He is particularly passionate about leveraging AI and automation to transform how broadband providers deliver proactive, personalised customer experiences.
Based in the UK, Omar is actively engaged in shaping industry conversations around next-generation home connectivity, AI-driven network optimisation, and the evolution of customer experience in broadband services.