Cora Kress

Head of B2B Customer Lifecycle Services & Solutions at Telefónica

Speaker

Cora Kress is Head of B2B Customer Lifecycle Services & Solutions at Telefónica Germany. With more than 14 years of experience in the telecommunications industry and an international background, she has held leadership roles across strategy, transformation, customer operations, and business excellence. Today, she leads the end-to-end B2B customer lifecycle, driving customer experience, digitalization, automation, and operational excellence. Passionate about going beyond connectivity, Cora focuses on transforming infrastructure into business value, enabling sustainable growth and helping organizations unlock new opportunities through customer-centric innovation.