Network X 2026
Exhibitor Manual
For Shell Scheme Stand & Meeting Room Clients
Here you’ll find all the relevant information you’ll need for the event.
Please ensure you read through each section carefully and meet any applicable deadlines to ensure a successful, smooth-running event. If you have any questions please reach out to Customer Success!
CONTENTS
WHAT'S NEXT?
If you have purchased a Shell Stand or Shell Meeting Room Package, please carefully read through and complete each action before the deadline specified.
Scroll down for more information about each section.
For any questions, contact the Customer Success Team
ACTIONS & DEADLINES
| WHAT | WHERE | WHEN (DD/MM/YY) |
| SUBMIT YOUR LOGO (AI/EPS and JPEG/PNG) | Fill out the onboarding form | ASAP |
| ADDITIONAL SERVICES - STAND CONTRACTOR (Carpet, Furniture, Coffee machine, Fridge, etc.) Orders after deadline will be subject to surcharge | Go to Alter Expo webshop | 2/9/2026 |
| VENUE SERVICES (Power, Water. Cleaning & Waste) Orders after deadline will be subject to surcharge | Go to Messe Wien webshop | 10/9/2026 |
| ORDER YOUR STAND GRAPHICS | Go to Alter Expo webshop | 11/9/2026 |
| CONFIRM YOUR BOOTH NAME (Displayed on fascia of shell scheme) | Email Alter Expo to confirm | 11/9/2026 |
| COMPLETE THE HEALTH & SAFETY FORM (Mandatory) | Complete the H&S form | 11/9/2026 |
| CATERING ORDERS | Go to Gerstner webshop | 22/9/2026 |
| INTERNET ORDERS | Go to CANCOM webshop | 22/9/2026 |
| TEMPORARY STAFF & SECURITY (Booth Staffing & Stand security) | Complete the order form | 25/9/2026 |
| AV ORDERS | Place your order here (Password: eu) | 28/9/2026 |
| PASS REGISTRATION (Register your staff for the show) | Exhibitor Portal to be launched | 28/9/2026 |
| FREIGHT HANDLING & STORAGE | Send your request to DHL | 1/10/2026 |
YOUR PACKAGE INCLUSIONS
Below you will find details about the inclusions for Shell Stands and Meeting Rooms.
Please refer to your contract, or Welcome Email, if you are unsure of your contracted package. By clicking on the links below you will be able to see what is included based on the size of your stand space along with visuals of the items.
Please note for any shell stands or shell meeting rooms located at the front of the hall near the entrance, we highly recommend to hire additional lights for your stand.
Visuals are for reference only. Actual stand size and layout will depend on your contracted package.
SHELL STAND
SHELL MEETING ROOM
COMPULSORY RESPONSIBILITIES
HEALTH & SAFETY FORM
Health & Safety at our shows is extremely important to keep EVERYONE safe.
Before arriving onsite we ask all exhibiting companies to complete the Health & Safety Form. It's a requirement for all companies to read through the Informa Rules & Regulations Handbook & complete the H&S form.
If the form has not been submitted, or is not completed to an appropriate standard, Informa reserves the right to refuse build/admission to the show or ask you/your stand contractor (if applicable) to resubmit the form with further information.
IMPORTANT: All forms are due for submission by 11th September.
YOUR EXHIBITING NAME
Please check your BOOTH NAME on the Alter Expo Webshop and confirm it via ALTER EXPO.
We will not be able to change your name onsite, please make sure you provide the correct information before the 11th September.
ADDITIONAL EVENT SERVICES
ADDITIONAL EVENT SERVICES
STAND CONTRACTOR SERVICES - ALTER EXPO
Alter Expo is our main contractor for Network X 2026 and they provide a variety of services to enhance your participation at the event:
- GRAPHICS
- ELECTRICALS
- FURNITURE
- CARPET
- FLORAL and many more
For enquiries or assistance, please contact:
Sophie Van Peteghem
+32 (0)9 216 06 60
svp@alterexpo.be
Order Deadline:
- Early Bird Rate deadline: 2nd September
- Graphics: 11th September
- Final Order deadline: 2nd October
Please make your order on the Alter Expo Webshop by the deadline in order to avoid any disappointment or surcharges.
VENUE SERVICES
StandOut Webshop is the official venue services platform for Network X 2026. If you require any of the following services, you must place your order via this webshop by creating a new account and indicating your stand number during checkout.
- POWER
- CLEANING/WASTE MANAGEMENT
DEADLINE
10th September; Orders placed after this date will be subject to 25% late surcharge and availability.
POWER
1kW power with 1 x extension lead is included in the package. Power will be turned off 1 hour after the end of the exhibition due to H&S regulations. If you require a 24-hour power supply, please order a separate continuous power supply, which is limited to a 2kW capacity.
CLEANING & WASTE MANAGEMENT
Overnight cleaning is included in your package.
Any upgrades or additional services, including the disposal of packaging, banners, or panels, can be arranged through the webshop.
As a reminder, we have strict waste policy. Any materials left in the halls will be photographed and the relevant contractor/exhibitor will be fined for the waste accordingly.
CONTACT
For enquiries or assistance, please contact:
General enquiries
Sally Mohamed
sally.mohamed@standout.eu
OTHER EVENT SERVICES
AUDIO-VISUAL
Event Pro is the official audio-visual supplier for Network X 2026. Whether you need TV screens, full video walls, or anything in between, they are ready to assist. You can access their portal HERE using the password eu (lowercase). For enquiries or assistance, please contact:
Carl Wilkes
+44 (0)1827 250500
hiredesk@eventproav.co.uk or cwilkes@eventproav.co.uk
Order Deadline: 28th September. Orders placed after this date will be subject to a 20% surcharge.
CATERING
Gerstner is the exclusive catering partner for Network X 2026. You can access their webshop HERE to place your catering orders.
Please note that food and beverages from external suppliers are not permitted inside the venue. If you wish to arrange food and beverage functions at your stand, please contact:
Kiara Salat
+43 664 88 11 19 48
salat@gerstner.at
Order Deadline: 22nd September. Orders placed after this date will be subject to availability.
INTERNET
Cancom is the exclusive partner for Network X 2026, providing internet services for the event. You can place your order for internet services by clicking HERE. For enquiries or assistance, please contact:
Wolfgang Major
+43 50 822 88933
sales.viecon@cancom.com
Order Deadline: 22nd September. Orders placed after this date will be subject to availability.
SECURITY/TEMPORARY STAFF
CAM Security is the staffing partner for Network X 2026. You can use this form HERE to place your staffing requests. For enquiries or assistance, please contact:
CAM Security GmbH
+43 (0)1 72 99 094
messe@cam-security.at
Order Deadline: 25th September. Orders placed after this date will be subject to availability.
FREIGHT, HANDLING & STORAGE
DHL is the official freight handler, customs broker and on-site handling agent for Network X 2026. Please submit your order using this manual directly with DHL
Thomas Hausmeister
+43 (0)1 7283160 8700
thomas.hausmeister@dhl.com
Order Deadline: 1st October. Orders placed after this date will be subject to surcharge/availability.
IMPORTANT:
- Please do not send any packages direct to the venue by post or courier, as the venue do not accept direct shipping.
- Storage during the event is only available if you have placed a handling & storage order with DHL.
Informa cannot be held responsible for the shipping of any equipment, nor are they responsible for the collection and receipt of any deliveries.
LOAD-IN APPLICATION
To improve safety and ensure smooth operations during load in and load out, it is mandatory to register all vehicles requiring access to the loading bay with DHL. More information to follow closer to event time.
Vehicles are granted access to the loading bay with allocated timeslots. Every truck driver gets a ticket to open the gate when entering the loading bay. The ticket is valid for 3 hours. If the truck driver stays more than 3 hours on the premises a fine of EUR 100 will be charged. Therefore, as soon as loading/unloading is finalized, the vehicles must leave the loading bay.
The logistics traffic plan for Messe Wien can be found here. For access during set-up and dismantling, please use Gate 1 at Trabrennstraße 5 at the back of Hall D.
There is no parking available for trucks at the fairground. To find the nearest parking options, you can use the Asfinag app here
UPGRADE YOUR STAND
You can upgrade your Shell Scheme Stand directly on Alter Expo's webshop however, if you are still looking for more upgrade options, you can contact Mercer Exhibitions to design an exhibition stand exclusively for you.
Check out their upgrade packages and brochure to find your ideal stand.
EVENT INFORMATION
VENUE
Messe Wien
(Vienna Congress & Convention Center)
Messepl. 1, 1020 Wien, Austria
EVENT TIMINGS
FLOORPLAN
AUSTRIA TRUCK DRIVING BAN
Please be aware that Austria imposes truck driving bans. Detailed information is provided below:
Weekend driving ban
This applies throughout Austria from Saturday, 15:00 to Sunday, 22:00 and on public holidays from midnight until 22:00. The ban applies to :
- Lorries with trailers, if the maximum permissible weight (mpw) of the lorry or the trailer is more than 3.5t.
- Lorries, articulated lorries, and self-propelled agricultural machines with an mpw of more than 7.5t.
General night-time driving ban
This applies on all Austrian roads for heavy goods vehicles with more than 7.5t mpw between 22:00 and 05:00.
TRAVEL & ACCOMMODATION
ACCOMMODATION
Exclusive hotel deals for Network X 2026
We have several exclusive offers available at hotels near the venue and throughout Vienna. Discounted rooms are now limited so book today to avoid disappointment.
PLAN YOUR TRAVEL
Messe Wien is conveniently accessible through various modes of transport, with both Informa and Messe Wien strongly advocating for sustainable mobility. The venue is served by the following transport options:
METRO
U2 underground line, Messe-Prater station Exit to access Foyer A.
BICYCLE
Bicycle parking is available near Foyer A and the Congress Centre.
For more detailed information on how to reach the venue and available transport options, please visit here or click here to plan your route
VEHICLES & PARKING
We encourage visitors to use public transport to travel to the event whenever possible. However, if you need to drive, you can make use of the parking options listed below, including outdoor parking spaces available at Messe-Prater 3.
Parking Garage A
Nordportalstraße 4 / Max-Koppe-Gasse, 1020 Vienna
Parking Garage D
Trabrennstraße 3, 1020 Vienna
Connecting people – your official Lufthansa Group airline network
Benefit from the cooperation with the Lufthansa Group airlines (Lufthansa, SWISS, Austrian, BrusselsAirlines, Eurowings, Edelweiss, Discover) and optimize your travel costs. The extensive route networkwith around 310 destinations worldwide, as well as transatlantic flights operated by Air Canada and United are available to you.
Click here and the discounted rates will be displayed. They are valid for flights up to one week before and one week after the event.
We look forward to welcoming you on board!
ADDITIONAL POLICIES
CODE OF CONDUCT
View the Code of Conduct here.
Reporting any concerns
Contact: Heidi Fong (heidi.fong@informa.com) and Christopher Lycett (Christopher.Lycett@informa.com)
You may also contact Informa’s confidential whistleblowing line, Speak Up. Visit https://www.informa.com/speak-up
SUSTAINABILITY
Sustainability is increasingly important to event attendees. Exhibiting at an Informa event allows you to highlight your company’s sustainability credentials and align with an event that champions sustainability.
To ensure that your company and exhibiting stand are aligned with Informa’s sustainability goals, please review the Exhibitor Sustainability Checklist and consider the steps as you plan your event.
If you have a space only stand, you must ensure that your stand is compliant with Informa’s Better Stands programme as detailed in the Exhibitor Service Manual and reaches at least a Bronze Level.
VIDEOGRAPHY & PHOTOGRAPHY
By registering for this event you acknowledge recordings, video, and photographs are being taken during the event. By you entering this event, you give unqualified consent to: Informa, its agents, licensees to record, use and publicise your voice, actions, likeness, and appearance, in any manner and media, worldwide in perpetuity. If you wish to avoid being recorded, please do not enter this event.
DATA PROTECTION
Informa does not sell, nor distribute, attendee contact information in accordance with established privacy policies. Any company claiming to have such information to sell is not affiliated with Informa, and do not have access to our confidential records.