Matias Quintanilla

Head of Customer Monitoring
Virgin Media O2

Young, dynamic and risk-taking, describes Matias Quintanilla, Head of Customer Experience Monitoring at Virgin Media O2. Quintanilla started working in teleco at 19 with his father who founded Skynet Communications, a small ISP company in Buenos Aires while studying for his Telecommunications Engineer degree. He then worked for Alcatel Lucent and Huawei before joining Telefonica Argentina and rose to Head of Planning while finishing his MBA. Transferred to the UK in 2018 to head the Performance Management & Data Analytics team at O2 Telefonica UK. In 2019 he was appointed Head of Customer Experience Monitoring at O2 and by the end of 2021 he received the additional responsibility of the fixed services side as well with the Virgin Media joint venture, heading up the Customer Monitoring Team for the new Virgin Media O2.